COVID-19 Info & FAQs

Discount Mobility USA

COVID-19 Info & FAQs

Is Florida Van Rentals open during the Coronavirus outbreak?

Yes. Florida Van Rentals is an essential services provider that remains open to meet critical transportation and personal mobility needs. We’re here to serve those who need a vehicle and to help frontline responders including healthcare professionals, emergency responders, emergency services, utilities, military and local governments continue to move critical goods and services during this global health crisis. We are committed and ready to help you get wherever you need to be.

Are rental vehicles available for frontline responders?

As an essential services provider, we are committed to supporting our frontline responders now more than ever. This includes supporting our healthcare professionals, emergency responders and the many others supporting our communities during this global health crisis with vehicles to meet their critical transportation and personal mobility needs.

What are Florida Van Rentals operation hours during the Coronavirus outbreak?

Our operating hours have remained the same check for the latest information

What is the current rental process? True No Contact Rental Processing

To help protect both customers and employees, we have modified our car rental process. We have completely transitioned to a paperless rental process through the use of Docusign for e-signing our rental and payment agreements . So there is no need to come in and sign anything, everything is handled online and over the phone. Delivery is also offered at select car rental locations Whether you are picking your vehicle up at our office, or if we deliver it to you, we’re committed to maintaining proper distance throughout the process.

Can I rent a car at the airport during the Coronavirus outbreak? Yes, you can do your reservation online and take delivery of your vehicle right off airport property at Wally Park which has a free shuttle bus to transport you 1 mile to the parking facility. Reservations Is my existing reservation still on? Yes, we remain open. We have recently consolidated our neighborhood operations and have implemented additional safety precautions in light of current events. Your local branch should be reaching out to you if any updates to your reservation are required. For additional info please call 1-866-322-4400.

Enhanced Cleaning Procedures What steps are being taken to clean the rental cars?

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical. That’s why we have modified our cleaning procedures that take place between every rental using recommendations from various health authorities. On top of vacuuming and general wipe-down cleaning, we are sanitizing with disinfectant key areas between every rental, including:

  • Key & key fob
  • Center console
  • Cupholders & compartments
  • Seat surfaces & pockets
  • Areas between seat/console & seat/doorjambs
  • Dashboard
  • Instrument panels
  • Steering wheel & column
  • Accessory panel
  • Door interiors & pockets
  • Door handles (interior & exterior)
  • Mirrors
  • And other high-touch areas
  • We also have measures in place to immediately isolate and quarantine any vehicle if needed.

What is Florida Van Rentals doing to protect and reduce risk during this Coronavirus outbreak?

Employees working in open branch locations are following the best practices recommended by the CDC and other health authorities to help protect and reduce risk during this Coronavirus outbreak. These practices include:

  • Limiting the number of employees in a location
  • Using social distancing
  • Staying home if they are feeling ill
  • Frequently washing hands
  • Frequently sanitizing touchable surfaces with disinfectant
  • Using disposable gloves and a disinfectant when cleaning vehicles
  • Minimizing (Eliminating) customer interaction at vehicle pickup or delivery
  • Ensuring local teams have supplies and resources needed
  • Additionally, all employees have been made aware that if they ever feel uncomfortable with working in a physical location, they are under absolutely no obligation to work.
  • We also ask for your support. That’s why we urge travelers to please stay home if you are ill, displaying symptoms of COVID-19, been diagnosed with COVID-19 or are currently under quarantine.

For additional questions, please email or call us and we will be happy to answer your questions. Click the button below to esign our Covid-19 waiver, this is already included in our updated rental agreements.

Make your Reservation now

Wheelchair Accessible Van Rentals

Rear Entry Van

Seats up to four (4) people able-bodied, and one using manual or power wheelchair.

Side Entry Van

Seats up to five (5) people able-bodied, and one person using manual or power wheelchair.

Full Size Van

Seats up to four (4) people able-bodied, and one using manual or power wheelchair.

Nothing's worse than paying too much.

2 Week Special On All Side & Rear Entry Minivans Only $1000*
(*plus local taxes, excluding holidays)

That's why we do everything in our power to make sure you don't pay a penny more than you should for your rental from Florida Van Rentals.

Our Low Price Guarantee:

Prior to the date of your rental, if you show us a lower, currently verifiable price from a local competitor with the same vehicle  or equipment in stock for the same rental dates; We will attempt to match their price, and take off an additional 10% of the difference between our price and theirs.

* Our Low Price Guarantee does not apply to services, nor does it apply to special offers or promotions, including rebates. All Billed reservations are final. Also subject to vehicle availability at time of reservation.

Customer reviews

Exceptional customer service! We had a very pleasant experience renting from Florida Van Rentals. We were a little hesitant to rent from them after reading some varied reviews. However, we are thrilled that we decided to judge for ourselves. From start to finish, this family owned business exceeded our expectations. The staff was friendly and helpful. The cost of the van rental was well within our family vacation budget. The paperwork was simple and quick. The van was given to us with a full tank of gas. It was clean and very spacious. We were very comfortable in a passenger van while traveling from Florida to North Carolina – and there were 8 of us along with all our luggage. Overall, it was a smooth experience. Our family highly recommends Florida Van Rentals. You won’t regret it.


We needed a last minute motorized scooter for a family member who was having difficulty walking. The holiday weekend made it even more challenging and we were flying into Orlando from California. I called Discount Mobility and immediately got a "live" caring person, Michael. I told him my story and he went out of his way to help me order the scooter and had it ready when we needed to pick it up. The entire experience of renting, picking up and returning was simple and stress free.


I routinely need to rent vans for touring purposes. I rented a wheelchair van this past August. I was searching online for great prices and discount mobility usa seemed too good to be true. On top of great prices, the customer service was fantastic. Michael responded to my emails promptly. He was courteous and friendly and the van was in great condition, ran smoothly and was super comfortable. I highly recommend Discount Mobility USA. It is a standout, especially in the Orlando City area.


We rented a side entry wheelchair van for our Disney vacation. This company was several hundred dollars cheaper than any other company we could find in the area. Just wanted to say thanks for helping us to afford our family vacation, God Bless!


Gracias! My family wanted me to drop a quick thank you for your kind service and quick response to our questions. See you again soon my friends.


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